![]() We were also inspired by Ross School of Business’s Gretchen Spreitzer and colleagues’ research on thriving as the antidote to languishing. In a time that has prompted many to reflect on the role of work and career in their lives, it felt critical to recalibrate our listening systems to measure our progress towards that end goal - a sense of purpose. One was what Our Chief People Officer, Kathleen Hogan, calls “ The 5 P’s.” Similar to Maslow’s Hierarchy, it breaks down employee fulfillment into five key, successive components: pay, perks, people, pride, and purpose. We also sought to define a new, higher bar that went beyond engagement only, drawing inspiration from many sources. This new approach is helping us stay closer to employees’ feedback and take clearer and more immediate action in response. So, we started asking employees for feedback through a shorter yet more focused survey every six months, for which we partnered with employee success platform Glint. To us, this was a reflection that we hadn’t yet set a high enough bar for the employee experience, and it motivated us to do better in measuring what matters. And often, despite employee engagement scores that would seem to indicate that things were going well, it became clear that employees were struggling when we dived deeper into the responses. Yet, we consistently encountered challenges in building a shared definition of engagement across the company. It often took months to digest and plan actions around. Prior to this year, we conducted one lengthy, annual survey that tracked employee engagement. In this article, we share how and why we came to this measurement - and how your own company can learn from our experiences. In particular, we landed on a new way of measuring thriving, at both work and outside of it, that goes beyond engagement only. So, as our employees change, the ways we can best empower them need to evolve, too.Īt Microsoft, where we work on the People Analytics team, that means learning what the data can tell us about how our employees aspire to live their lives meaningfully. One thing is clear: None of us are the same people today as we were prior to 2020. ![]()
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